Terms and Conditions

NORVI Neural (“Neural”) is the online platform from NORVI Controllers (“NORVI”, “we”, “us”). It lets you write, build and flash firmware for NORVI devices, manage and update devices, monitor them, and manage your organisation and plan.

By creating an account or using Neural you agree to these Terms, our Privacy Policy and our AI Policy. If you use Neural for an organisation, you confirm you may accept these Terms for it.

• Provide accurate details and verify your email address.
• Keep your password and any connected tools secure. You are responsible for activity under your account, including activity by an AI client you have authorised.
• Tell us promptly at support@norvi.io if you think someone has accessed your account without permission.
• Organisation owners and administrators manage members, roles, devices, plans and firmware releases for their organisation.

Please use Neural lawfully and responsibly. You agree not to:

• infringe anyone’s rights or build firmware intended to cause harm;
• try to access other users’ projects, organisations, devices or data, or disrupt the platform;
• bypass plan limits or the safeguards built into the platform;
• share your login or resell access without our written agreement.

You keep ownership of your source code, configuration, firmware and data (“Your Content”). You allow NORVI to host and process it only as needed to run Neural for you, such as building, flashing, delivering updates to your devices and providing support.

Projects that are not linked to GitHub are kept for a limited time only. Please link your project to GitHub or keep your own copy of anything important.

• You are responsible for the firmware you build and for testing it before it runs on real equipment.
• Flashing over USB happens through your browser with the Studio page open. Over-the-air updates are available for devices in your organisation, to authorised members.
• Production devices receive releases that you have promoted to Production. Choosing when to release is your responsibility.

Neural lets you connect an AI client of your choice to your projects, within the permissions you approve. You are responsible for reviewing AI-generated code and actions before relying on them. See the AI Policy for details.

• Plans are chosen per organisation. Current plans and features are shown in the platform.
• Payments are processed securely by PayHere. We do not store your full card number.
• You can cancel your plan at any time from the platform.

We work to keep Neural available. Planned maintenance is announced in the platform in advance where possible, and the service may occasionally be interrupted.

NORVI owns Neural, its design, documentation and the NORVI name and logos. Open-source components remain under their own licences.

You may stop using Neural at any time. We may suspend access if these Terms are breached or the platform or other users are put at risk.

Neural is provided “as is” and “as available”. To the extent permitted by law, NORVI is not liable for indirect or consequential loss, or for loss arising from firmware you deployed or from AI-generated output you used.

We may update these Terms from time to time. The latest version is always published with its date, and continued use of Neural means you accept it.

• Support: support@norvi.io
• General and account requests: info@icd.lk