This policy applies to NORVI Neural. For the NORVI website and shop, read the website privacy policy .
About this policy
This policy explains how NORVI Controllers (“NORVI”, “we”) handles personal data on the NORVI Neural platform. Our website privacy policy on norvi.io covers our website and shop.
What we collect
- Account details: your name, email address and password (stored securely, never in plain text).
- Organisation details: the organisations you belong to and your role.
- Your projects: source files, board settings and build results.
- Your devices: device identifiers, firmware versions, updates and the logs and readings your devices send.
- Plan and payment status: your plan and payment confirmations. Card payments are handled by PayHere and we do not store card numbers.
- Technical information needed to keep your account secure, such as sign-in activity, IP address and browser type.
How we use it
- to provide Neural, including sign-in, projects, builds, flashing, updates and device monitoring;
- to send you service emails such as verification, password reset, invitations and billing notices;
- to process your plan and payments;
- to keep the platform and your account secure;
- to communicate updates, promotional offers and customer service responses;
- to answer your support requests.
You can ask us to stop promotional emails at any time by emailing info@icd.lk. Service emails, such as verification and password reset, will still be sent.
How long we keep it
- Device logs are kept according to your plan.
- Projects that are not linked to GitHub are kept for a limited time only, so please keep your own copy.
- Other account data is kept while your account is active.
Your rights
You can ask us to access, correct or delete your personal data at any time by emailing info@icd.lk.
Contact us about your dataSecurity
- Passwords are stored in a protected form and cannot be read by us.
- Connections to connected services such as GitHub are stored encrypted.
- Sign-in sessions use secure cookies.
- Each organisation can see only its own data.
Cookies and storage
| Name | Purpose | Duration |
|---|---|---|
norvi_session | Keeps you signed in | Up to 7 days |
| Browser storage | Remembers small interface choices, such as a notice you have already seen | Until you clear it |
Swipe horizontally to see all columns.
AI
NORVI does not run an AI model on your data. If you connect an AI client, what it can access is described in the AI Policy.
Changes and contact
We may update this policy and will publish the latest version with its date. Contact us at info@icd.lk or support@norvi.io.
Questions about your data?
Contact the NORVI team using either email address below.
