Warranty & Return Policy
Our Promise
ICONIC Devices stands behind our products with an industry leading warranty covering any manufacturing defects for a full 1 year during which time we will replace or repair your device at little to no cost! If for any reason you are not satisfied or our product does not meet your requirements simply return the unaltered, undamaged device within 30 days for a full refund.
Return Policy & Money Back Guarantee
If, within 30 days of shipping your order, you find that it does not suit your needs, you may return it for a full refund (excluding shipping and handling). Because we do not maintain large stock we do not charge a restocking fee, but we also cannot accept returns on custom orders or orders containing 5 or more of a specific product since these are “made to order”.
Refunds are NOT issued under any circumstances beyond 30 days. We may, however, choose to provide our customers with store credit depending on circumstances. You must obtain approval for ALL returns PRIOR to returning merchandise. Please Contact Us at: sales@icd.lk to obtain authorization for returns. Items returned without authorization may be rejected at time of delivery or will not be processed until authorization has been approved.
Exception on Solid State Relays
Solid State Relays and Solid State Relay Controllers are an exception to this rule and do not qualify for this guarantee. These items are considered special order items and as such are non-returnable and non-refundable.
Exception on Delivery delays
If the product was not delivered within 30 days, and ICONIC DEVICES PVT LTD is unable to prove the delivery. You can claim a refund or a replacement. On such occasions the, the issue should be raises, at support@icd.lk within 45 days of the order.
Store Credits
If your return does not qualify for a refund, it may, under certain circumstances, qualify for a store credit. Store credits apply under most circumstances to orders placed within 30 days. We may however, at our option extend the store credit option to 60 days. Absolutely all sales are final after 60 days. Under no circumstances will an order be considered for a store credit after 60 days.
Exchanges
ICD does not offer a mechanism of product exchange. ICD orders are handled separately. If your purchase qualifies for a store credit, a separate order may be placed to utilize your store credit. A direct exchange on a single invoice is not possible.
Restocking Fees
ICD is a direct manufacturer, not a stocking distributor. ICD manufactures your controller at the time you place an order. For this reason, ICD does NOT charge restocking fees under any circumstances.
Power Supplies
Power supplies and power converters are considered third party components and are non-refundable, non-returnable, and non-reparable.
Power supplies will qualify for a refund under the 30 day money back guarantee provided that they are returned still in their original packaging.
Bulk Orders
Orders of five pieces or more of the same product are considered bulk orders. Bulk orders may not be cancelled once processing of the order has commenced. These orders are also non-returnable and non-refundable. Testing is highly recommended before purchasing in bulk.
Physical Damage
Physical damage during shipping will only be covered if the Shipping Insurance option is selected at checkout. Third Party Components
Any damage to the third-party components such as solid-state relays and communication modules is not covered by the warranty. Communication modules include, but are not limited to all Ethernet, Wi-Fi, ZigBee, 802.15.4, XSC, Bluetooth, RS-232, and some USB modules.
Shipping Refunds
Since ICONIC Devices offers a shipping worldwide, ICONIC Devices does not offer refunds or credits for shipping charges under any circumstances. This includes, but is not limited to, shipping errors made by ICD employees or staff members and/or shipping errors made by UPS or any other courier service. This policy also applies to shipments that may arrive after the expected delivery date.
Policy Exceptions
Our policies, like our business, have evolved over several years and serve as a mechanism to protect and grow our business. We believe our policies to be clearly outlined, as these policies have been registered and approved by Visa, MasterCard, American Express and Discover. If our policies are not acceptable to you, it may be possible for us to make exceptions if you contact us and negotiate a policy exception BEFORE placing an order. Exceptions to our policies will not be considered under any circumstances AFTER your order has been submitted. We like to work with our customers and their needs as frequently as possible, but it is only fair to negotiate a policy exception BEFORE an order is submitted. So once again, we invite you to review our policies BEFORE ordering from our company. If you require a policy exception, please contact us. Submitting an order on any of our web sites and affiliate sites indicates your agreement to the policies outlined on this page.